The delivery of the products purchased on Poptoys takes place on average within 2 working days from the order in Italy. Delivery times may be delayed in the case of holidays; carriers do not deliver on 25/12, 26/12, 01/01 and on weekends.
For orders made by credit card, the order will be immediately processed and entrusted to the courier on the first working day. For orders placed by bank transfer, shipping times will be calculated from the confirmation of payment.
For orders with collection at the point of sale, you will receive a first order confirmation email, followed by a second withdrawal confirmation email: you need to go to the chosen store for collection only after having received the CONFIRMATION WITHDRAWAL ever with an identity document and a copy of the invoice, within 7 working days. In the event of a collection made by third parties (i.e. not the holders of the order) it is necessary to present yourself at the store with a signed proxy and a copy of the identity card in order to collect the order.
TYPE OF SHIPMENT DELIVERY TIMES
- Standard Within 2 working days from order confirmation *
- Express Usually delivered on the next Business Day * excluding islands or disadvantaged areas
* Valid only for orders placed before 15:00 and with volume limitations referring to the items ordered (the package measurements must not exceed 120 cm and each single side cannot exceed 80 cm). Valid only in some regions.
In case of non-delivery, we invite you to contact the courier directly in the relevant branch that you will find in the slip that was left to you at the time of the attempted delivery.